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FAQ
ATCOM AG188 and AT530
1. What is the default username and password?
2. How do you find the IP address of the AG-188?
3. My setting disappears when I reboot the phone,
why?
4. How Do I enable the voicemail recording
feature on the AT-530
5. What is a Digit map file and how can it help
me control the way my phone dials?
6. How do you configure the AG-188 to switch
between VoIP and PSTN?
7. How do I perform an unattended transfer to a
third party?
8. How do I perform an attended transfer when
using IAX protocol?
9. My phone fails to boot after a failed firmware
upgrade and I wish to reset the device to factory default
settings, how do I achieve this?
What is the default username and password
The default accounts and passwords are:
Administrator account = admin/admin
Guest account = guest/guest
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How do you find the IP address of the
AG-188?
Pick up the handset and dial #*111#
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My settings disappear when I reboot the
phone
When making changes to the device configuration, you need to go to
config manage and select save settings for the phone to
retain the changes.
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How Do I enable the voicemail recording feature on
the AT-530?
The AT-530 provides a recording feature. With this function, the user
may record three VoIP messages and one local message.
Activate answering machine:
Select “Enable Voice Record” to activate the answering machine, and
configure the No Answer Time box to an appropriate value (e.g. 20
seconds). If there is an incoming call and no one answers the call
within the no answer time limit, then the AT-530 will auto answer
the call and ask that the caller leave a message.
Incoming Record Playing:
Plays the message recorded.
User-Defined Voice:
User can customizes the greeting voice for answering machine.
Note: The AT-530 supports a three message maximum, each message can be a
maximum of 90 seconds. The answering service will be deactivated if the
total messages stored reaches 3.
Record local message:
User may use local message to leave a message to other local users.
What is a Digit map file and how can it help me
control the way my phone dials?
A Digit map is a set of rules that determines when the user has
finished dialing. The AT-530/AG-188 supports the following digital map:
Digital Maps are rules that help the phone to judge when the user
ends dialing and sends the inputted number to the server. The AG-188
supports the following categories within its digital map:
----End With “#” -- Uses # character as the end of dialing.
----Fixed Length -- When the length of the numbers dialed
matches the number of characters, the call will be sent.
----Timeout -- Specify the timeout of the
last dial digit. The call will be sent after timeout value has been
exceeded
----Prefix: User define digital map:
[ ] represents the range of digit, this can be a range e.g. [1-4], or
use comma’s e.g. [1,3,5], or use a list e.g. [234]
x represents any one digit between 0~9
Tn represents the last digit timeout. n represents the time and can
have a value between 0~9 second. Tn must be the last two digits in the
entry. If Tn is not included in the entry, we use T0 as default, this
means the system will send the number immediately if the number matches
the entry.
Example:
[1-8]xxx All number from 1000 to 89999 will be sent immediately.
9xxxxxxx 8 digits numbers that begin with 9 will be sent immediately.
911 Number 911 will be sent will be immediately
99xT4 3 digits numbers begin with 99
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How do you configure the AG-188 to switch between
VoIP and PSTN?
The AG-188 supports a Lifeline function. You can use the same handset
to place both PSTN and VoIP calls.
First you need to set up the Lifeline using the connector provided
with your AG-188.
Then connect your analogue phone to the socket marked “phone” and
then connect your landline to port labelled “Line”.
You can now receive incoming PSTN and VoIP calls.
To place the PSTN call, you need to configure the AG-188 as
follows:
----Add a new dial rule in the Dial-Peer web page - set the phone
number to *T, and select the Lifeline as the Call mode.
----Add a new Digital map item in the Advance Digital Map - set the
Prefix Number to *, and the length to 1.
To place a PSTN calls, you first press * to switch to the PSTN line
and then place your call as normal.
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How do I perform an unattended transfer to a third
party
An unattended transfer can be conducted as follows:
A is the AT-530 user and they receive an incoming call from B
A wishes to transfer B to talk to another colleague C
To accomplish this, A presses FWD button to hold the call with B and
then enters C's number (sometimes requires an # at the end of the number
to force the call)
A can press the FWD button to hold the call with B, and then enters
C's number. B will is now transferred to C and can continue their
conversation.
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How do I perform an attended transfer when using IAX
protocol?
The AT-530/AG-188 only has native support for the attended transfer
of
calls whilst using the SIP protocol. If you are using IAX with the
AT-530/AG-188, then you need to use Asterisk/Trixbox's attended
transfer
feature.
You can achieve this as follows:
First you need to add the following line to your
/etc/asterisk/features.conf file atxfer= *2 ;attended transfer
Restart asterisk
In the following scenario B and C have internal Asterisk phone
extension using AT-530's. A is a third party company dialling externally
using the PSTN.
A calls B and asks to be transferred to C
B dials *2# and then inputs the extension number for C
C's phone will now ring, When C's picks up the receiver, B will be
disconnected and A and C can start their conversation.
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My phone fails to boot after a failed firmware
upgrade and I wish to reset the device back to factory default
settings, how do I achieve this?
AT-530 provides a safe mode facility for recovering a faulty unit
that has a boot or configuration problem.
Safe mode allows you to re-apply the phone firmware or reset the
phone to factory default settings.
To enter safe mode, please perform the following steps:
Power up the IP Phone
As the schedule bar is displayed, press the # key
The AT-530 is now in safe mode (with an IP address of 192.168.10.1)
From a PC in the same 192.168.10.x network, Telnet to the AT530
The following menu will be displayed.
Show Mac Address
2 ---- FTP Update Image
3 ---- Clear Configuration
4 ---- Exit and Reboot
Please note that in order to update the firmware, you first need to
apply a firmware of less than 1310720 bytes in size. Once this has been
completed then you can update to the latest firmware through the web
console. Please contact
enquiries@ipchitchat.com
if you require this firmware.
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