|
FAQ
IPC-100/200/320/323
How do I reset the phone back to the factory
default setting?
How do I stop the phone from trying to connect
to an SNTP Server?
What is the default password?
What is the Palmtool Utility and where do I get
it from?
Why can I use the Web console to configure my
phone, but Palmtool doesn’t work?
How do I use the speed dial function?
How do I recover the phone if it crashed during
upgrade?
How do I configure the phone to change IP
addressing to DHCP enabled?
I can ping the phone but can't use the
Palmtool to access it. What do I do?
What is a digit map and how can it help me
control the way my phon dials?
How do I reset the phone back to factory
default settings?
Power off the phone unit
Keep the button pressed down
Power on the unit until you see “*” on the LCD
Release the button
input #5*5
The unit will now re-boot itself and is back to factory default
settings
Back to Top
How do I stop the phone from trying to
connect to an SNTP Server?
Enter the Web configuration page and type 255.255.255.255 as
the SNTP server address.
Back to Top
What is the default password?
The default standard user password is 1234
The default super user password is 12345678
For the 100/200 the default super password is 19750407
We recommended that all of these passwords are changed.
Back to Top
What is the Palmtool Utility and where do I get
it from?
The Palmtool utility is a windows utility that allows you to perform
the functions available through the Web Console, plus more. Phone
configurations can be saved or loaded, new ring tones compiled, and
connection problems can be de-bugged.
The utility can be found here
The
configuration manual can be found here
Back to Top
Why can I use the Web console to configure my phone,
but Palmtool doesn’t work?
If the IP phone’s “debug” setting is set to “no output”, it is
impossible to use the Palmtool utility. If you need to use the palmtool
utility, then log into the phone through the Web Console and select the
“debug” option to any other value.
Alternatively use the telnet utility to achieve this:
From a cmd prompt or from run within windows
Type Telnet IPADDRESS
Type set debug 4 (ENTER)
Type write (ENTER)
Back to Top
How do I use the speed dial function?
Use the Palmtool or Web console to enter into the setting page, find
the address tab.
Type in a useful name and number after the 001 field.
Save the entry.
To call the number using speed dial, press the speaker + 001 + Speed
dial-up button.
Back to Top
How do I recover the phone if it has crashed during
upgrade?
If the phone crashes or does not boot for whatever reason, then you
need to bring the phone online in 'safemode' To achieve this perform the
following:
Never set the debug option to no check, if it is set this way then
the program will not check if the firmware matches the hardware or not,
this can be dangerous.
Press and hold * whilst you power up the phone and until you see *
begin to display on the LCD.
Power off and repeat again, after the second power up, the default IP
address will now be - 192.168.1.100.
Ensure the IP Phone and your Windows PC are on the same LAN (i.e. you
have both IP addresses within the same range).
Run the Palmtool.exe on your PC. You can try the Palmtool's Start
Debug button, a debug window will pop up and if you press the key on the
IP phone, the key and the IP phone's IP address will be displayed within
the debug window.
If your PC's IP address is not 192.168.1.xxx (not on the same LAN as
the IP phone) then change its TCP-IP settings to the same LAN.
Enter 192.168.1.100 (or other default IP) in the Palmtool's IP
Address field.
Find the correct upgrade file, and use the Palmtool Update Program
button to update your IP phone.
Back to Top
How do I configure the phone to change IP addressing
to DHCP enabled?
Take the phone off the hook
Switch on the phone
Type 1234#
Password will be displayed
Type 1234 (or 12345678) and press the speaker button
Network settings is displayed
Press speaker
'iptype 0[dhcp]' is displayed
Press localip button
'iptype' is displayed
Type 1
Press speaker
'iptype 1 [dhcp]' is displayed
Press speaker
Press redial until 'save' is displayed
Press speaker until 'are you sure' is displayed
Press speaker and the phone will reboot and configure for DHCP
Ensure that the phone is plugged into your router and it will pick up an
address.
Press local ip to confirm IP address.
Back to Top
I can ping the phone but can't use the Palmtool to
access it. What do I do
In Windows click Start - Run
Type Telnet xxx.xxx.xxx.xxx (this is your phones IP address)
Input the super password when prompted (either 12345678 or 19750407)
Type set debug 4 (enter)
Type write (enter)
You should now be able to access the phone using the Palmtool utility
Back to Top
What is a digit map and how can it help me control
how my phone dials?
A Digit map is a set of rules to help determine when the user has
finished dialing. With digit map, users don’t have to press the “#” key
or callkey after dialing.
Digit map originates from the MGCP protocol. In MGCP, the Call Agent
will send a digit map to endpoint, so use digit map is always selected
and the users don’t have to store a digit map file in the endpoint
beforehand.
With other protocols, a digit map file has to be stored in the phone
beforehand and can be upgraded by pressing either the [update digitmap]
button or clicking the [upgrade firmware] at the bottom of the settings
web page.
X represents any number between 0 and 9.
T represents a period of time after the user presses the last number.
The default value is 5 seconds.
[0-5]: Any number between 0 and 5. That is 0, 1, 2, 3, 4, 5.
13xxxxxxxxx: Any 11 digits number starting with 13.
02[0-57-9]xxxxxxxx: Any number starting with 02, the second number
between 0 and 5, the third number is between 7 and 9, and total length
is 12.
*x.T - Starting the sequence with * key, and the user has waited T
seconds after pressing the last digits.
x.T - Any digit number and user has waited T seconds after pressing the
last digits.
If the number dialed matches a sequence within the digit map file, or
it doesn’t match any item, then this number will be sent out
immediately. Unlike use dial plan, use digit map won’t change the number
dialed, the number that is sent remains the same as the number dialed.
use digit map can be combined with use dial plan and inner line.
First use digit map to determine when the user has finished dialing and
then convert this number to the number that is actually sent, as defined
in use dial plan and inner line.
Back to Top
|
