We are a UK specialist in providing reliable, competitively priced communications solutions based on Voice over IP (VoIP) technology.

We provide communications solutions for both business and residential customers that enable customers to achieve significant cost savings and increased flexibility.

We offer a rapidly expanding range of IP Phones, ATA's, Routers and Analogue Telephony Cards, supporting all the major protocols including SIP, H323, IAX2 and MGCP. If we don't have what you need, then please let us know so that we can review our product range.

Returns Policy

All goods come with 12 months manufacturers warranty should the item develop a fault.

Goods can be returned for any reason within the first 7 days for a full refund (excluding postage costs) The returned goods must be in brand new condition and include all packaging and additional contents.

Non Faulty goods returned after 7 days but before 14  working days and are subject to a 10% restocking fee.

All faults must be reported within 3 days of goods being received.

Goods returned must be received in as new, fully saleable condition with all software and product seals intact and the packaging of the goods must be unmarked and undamaged.

All good returned remain your responsibility until signed for by ourselves. You are therefore strongly advised to send your package by recorded delivery, registered post or courier and maintain sufficient insurance to cover the value of the goods.

Carriage costs for returning the Goods are your responsibility

Returns should be made in the original, undamaged packaging, and we reserve the right to withhold a percentage of the refund value of returned goods if the product or packaging is in such a condition that the item needs to be reduced in price for resale.

Refunds will not be given outside  maximum of 14 days from ordering where  goods are not faulty or where the operator is not able to use the product properly - you are expected to ensure that the product is suitable before purchase and that you have the skills to install and use the product.

Faulty products in the first 30 days

If you believe your goods have been delivered faulty or damaged, or a fault appears in the first 30 days after delivery please contact technical support for assistance. If your problem can't be resolved by email the item can be returned for testing providing the following conditions are met:

If the goods are faulty

We will send you a replacement unit or offer a refund

We shall refund to you the return shipping costs you have incurred based upon the royal mail standard rates.

If the items are not faulty or mis-described

We will provide you with a test report

You are responsible for any collection or return delivery charges incurred

Faulty products after 30 days

If your goods develop a fault after 30 days of delivery we reserve the right to return the product to the manufacturer for repair or replacement. Please notify us regarding the fault as soon as possible.

If this unfortunately should happen you can either return the item to the manufacturer directly or through ipchitchat.

Shipping

Delivery charges quoted are for UK destinations only (EU countries can select shipping costs from cart) . Please contact us for International shipping.

Single Items will be posted using Royal Mail recorded delivery with an expected delivery time of 1-3 working days.

Multiple Items will be delivered using our preferred courier service with an expected delivery time of 1 -2 working days.

Single items despatched to the EU will be via Royal Mail International signed for with an expected delivery time of 3-5 days.

Privacy Policy

Use of Your Personal Information

We will use the personal information that you provide us with to process your order for our products or services and ensure that any products ordered are delivered to the correct address. We may also use this information to take reasonable steps to detect and prevent fraud.

To enable us to source the product that you require and ensure that it is delivered to the correct delivery address that you have provided as quickly as possible, it may sometimes be necessary for us to pass your delivery address details to an external publisher or a supplier acting on our behalf, to enable them to despatch the goods that you have ordered directly to you. However, your order will always be managed and processed by us and we will not disclose any other information to our suppliers apart from your delivery address and the details of the goods that are to be dispatched to you.

When you provide feedback about our products and services we may ask you to tell us a little about yourself. This information will help us to understand which of our products and services are of interest to you and enable us to further refine our service offerings to suit your needs. We may also use this information to let you know about similar products and services that may be of interest to you and to keep you informed of updates and new products to this website.

Contacting You

When you place an order with us, we may, if necessary, contact you by email or telephone to confirm that we are fulfilling your order in accordance with your instructions and according to our own high standards. We may also contact you to advise you of the expected delivery date of the goods that you have ordered.

Cookies

IPCHITCHAT sometimes analyses customer statistics, sales, traffic patterns and related site information. In order to facilitate this, where possible, our web server may automatically recognise the domain name and email address of users of this website, by using cookies. We may also collect the domain name and email address of visitors to this website and those that communicate with us via email. We may also collect other aggregate information, e.g. information about the pages users access or visit and the transactions they perform there and any other information volunteered by the user, such as survey information and/or site registrations. We can also identify the web browser that the user is using and the way in which the user has accessed our website, e.g. via a particular hyperlink or link contained within a marketing email.

The information we collect in this way is used for internal review and improvement purposes, e.g. to improve and/or customise the content, and/or layout of our websites for our users or each individual user, to notify users about updates to our websites, and to contact users for marketing purposes.

Data Protection Information Security

IPCHITCHAT processes personal information in accordance with UK data protection legislation and the BS7799-2 Information Security Code of Practice. We follow strict security procedures for storing information and ensuring that it is afforded an adequate level of protection.

We will not disclose or make your personal information available to a third party (otherwise than where indicated within this Privacy Policy) without your consent.

We will at your request, provide you with a copy of any personal information that we are holding about you. We will charge an administration fee of £10 on each occasion that such a request is made and we will require you to prove that you are the person who is the subject of the information that we are holding before disclosing it to you.

We will also correct or delete any inaccurate information that we are holding about you that is brought to our attention.

Links to Other Sites

This website may contain links to other third party websites with whom we have a relationship. However, we are not responsible for these websites and their privacy practices. We therefore suggest that you read the privacy policy statements on any website that you link to from this site, as their policies and procedures may differ from ours.

Your Consent

By using this website, you consent to the collection and use of your personal information in the way we have described in this Policy and to our Changes to this Privacy Policy

If we decide to change this Privacy Policy we will post the changes here. However, if we intend to make material changes to the way we use your personal information we will seek your consent before doing so.

Contacting Us

Our aim is to ensure that we offer you the very best personal service; the kind of service you want and the products you need. Your views are important to us; it would therefore greatly assist us if you could let us know of any way that we can improve our service to you by contacting us at enquiries@ipchitchat.com